Zoom

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As Program Manager, Customer Advocacy, you will lead Zoom's end-to-end customer reviews strategy across Gartner Peer Insights, TrustRadius, and G2, building a sustainable, always-on program that transforms customer evidence into a strategic engine for market proof and competitive differentiation. This role sits at the intersection of customer advocacy, marketing strategy, and analyst relations, with direct responsibility for elevating the customer voice into AI visibility, marketing narratives, and sales enablement at scale. You will move Zoom's approach from episodic, award-driven solicitations to a strategic program that serves analyst evaluation cycles, supports AEO/GEO visibility, and feeds cross-functional marketing initiatives across content, demand generation, and social. For a strategist who is equally comfortable setting direction and executing in the details, this role offers the scope, visibility, and organizational impact to build something genuinely differentiated. About the Team The Content and Customer Advocacy team sits at the center of Zoom's marketing engine, shaping the stories, strategies, and digital experiences that connect Zoom's brand with its most important audiences. We own content strategy, editorial programs, customer advocacy, and the digital experience on zoom.com, working across Sales, Product Marketing, Integrated Marketing, and Analyst Relations to turn customer evidence into a competitive advantage. We are a high-impact, cross-functional team that stays relentlessly focused on measurable outcomes and business impact.