Workday

206 live roles · software industry

At Workday, we bring technical rigor, customer empathy, and a spirit of fun to enterprise software. Our support team underpins operational excellence across Workday's digital experience, AI/ML platform, and Agent Factory initiative. Workday’s Agent Factory is our internal engine that builds, trains, and deploys autonomous AI agents to execute complex HR and Finance workflows, including expense processing, hiring, and workforce scheduling. We partner with core engineering to eliminate bottlenecks, maintain high platform availability, and ensure system reliability for our global customer base. About the Role We are seeking a customer-focused Support Engineer to drive incident resolution, root-cause analysis (RCA), and performance optimisation across Workday’s enterprise platform and autonomous AI agent workflows. In this high-visibility role, you will analyze system metrics, debug cloud-hosted ML service pipelines, inspect LLM orchestration layers, and manage critical customer escalations within strict SLAs. You will also partner directly with engineering and data science teams through feature iteration and optimisation. A key part of this role involves hands-on AI evaluation: analysing LLM outputs, reviewing conversation logs, and digging into system traces to spot failure modes and translate those insights into prompt, data, and workflow improvements.