relay

15 live roles

Relay is a parcel delivery network. Every night, parcels from online retailers arrive at our sort centres, are sorted into delivery routes, and go out the next day with couriers. Two things have to go right for that to work. Routing is the planning side: software that decides, before parcels have even arrived, which ones to expect, how to group them into routes, and how to make those routes efficient for couriers to drive. Sortation is the physical side: warehouse teams and sorting robots turning a building full of parcels into neatly separated routes, thousands of times a night. The two are tightly coupled. If the plan expects a parcel that never arrives, a courier's route has a hole in it. If the warehouse sorts a parcel the plan didn't expect, it has nowhere to go. This role owns the analytics across both: spotting when either side is off, working out why, and building the case for what to change.