axon

277 live roles

This role exists so Vehicle Intelligence customers get from purchase to value, and so CSMs and Sales Reps can be proactive without becoming VI specialists. The Product Success Manager (PSM) for Vehicle Intelligence is a product-focused, customer-facing overlay role. You cover the full Vehicle Intelligence portfolio: Axon Outpost, Lightpost, Fleet, Fusus, ALPR, and future Vehicle Intelligence capabilities, across all customers, not a single region. You are the product expert inside Customer Success. CSMs stay close to the account and keep the 10,000-foot view. You come in with product depth, enablement, and internal resources so customers actually get value from what they bought, and so CSMs and reps can be proactive and customer-first without having to become VI specialists themselves. You will design structured adoption strategies, run user groups and other engagement programs, enable CSMs and Sales Reps at scale, manage complex escalations, and partner with Product, Sales, Marketing, and Support. You also help hold statewide partnership and API/integration standards together so agencies can connect and stay compliant as the portfolio evolves.